Frequently Asked Questions
Please read our FAQ before sending us a message.
Get the collectible that you’ve always wanted!! Geekdom Toys gives you the power to own treasures that once seemed out of reach with our convenient, zero percent interest monthly payment plans. Your item ships after it’s released and your last payment is processed! It’s that easy! Shipping costs are charged with your initial deposit. Applicable sales taxes will be included as part of the payment plan for California residents only. International clients will need to pay Import fees to their carrier directly prior to delivery of the shipment.
Geekdom Toys uses Paypal to process payments. An individual Paypal account is not necessary. Paypal can processes payments using Visa, MasterCard, Discovery, American Express or through an individual Paypal account
Geekdom Toys website uses secure SSL website certificates to encrypt our entire site to protect your personal account information. We also process all orders through a Paypal payment gateway so no payment info is stored on our servers. We work hard to keep your data safe.
What? Cancel? And give up on your chance to get the collectible of your dreams? Okay we understand. Sometimes you don’t have a choice and just have to cancel. We allow cancellations up to the point of shipping. If you chose the Pay In Full option, then you will be charged a 15% restocking fee. If you chose any of our payment plans, then the 10% NRD (Non-Refundable Deposit) is not refunded and there is a restocking fee of 15% applied to the total received payments. Please allow two weeks for refund processing.
Oh No! That’s horrible and very disappointing, but don’t worry! We have you covered!
We recommend that if any package looks damaged upon arrive that you do not accept the package and request that it is returned to sender. This will insure that you do not have to pay any return shipping fees. However, if you did accept the package or didn’t have a choice in the matter, no problem.
Send us an email immediately using the form below. Please include your order number in your message.
The majority of our collectibles are warrantied through their manufacturers. Geekdom Toys will handle all the replacement or refunding footwork. Many of these collectibles are limited edition and we cannot guarantee there will be replacements items or parts available by us or the manufacturer but we will do our best to get one for you. If there are none available you’ll receive a full refund.